FAQs

 
 
Home | FAQs

Find answers to the most frequently asked questions below:

To make a booking please use our online booking system. The system is fairly straightforward and you will need a card to make payment when booking.
We unfortunately cannot take phone bookings however are happy to assist you if you have any issues booking online.

We do not charge any booking fees.

Yes, to make a provisional booking please email us using the contact form. Please note we can only hold provisional bookings for 24 hours from the date the booking is placed. We will confirm all provisional requests by email. We reserve the right to cancel a provisional booking if no payment/ contact is made with ourselves within the 24 hours.

This depends on the date of your arrival.
All bookings within 2 calendar months require full payment upon booking.
For arrivals that are more than 2 calendar months away a deposit of 25% will be payable. Balance payments are then due 2 calendar months prior to arrival. We will email you to notify you of any upcoming payments.

This is dependent on the property and will be listed in the property details. If a security deposit is payable, this will be held on your card and released following your stay once a changeover has been completed.

We recommend taking our Booking Protect Refund Protection when booking a stay with us. This comprehensive insurance ensures that you are still refunded your booking amount should you need to cancel for any reason. Booking Protect can be added when completing your online booking.

Yes, we certainly do. Some of our properties offer flexible arrival dates with stays from 2 nights. Availability can be found on each property page.

We love dogs and we understand that no trip to the Lakes is complete without a four legged friend! Each property is unique and as such if pets are accepted it will be listed in the property description. Please note pets are charged at £5 per pet per night.

A full list of amenities and what’s included can be found within each property description.

All arrival information will be emailed through to you with your booking confirmation. This will be in PDF format and we advise that this is printed prior to arriving at your accommodation. You will also be given access to our ‘My Stay’ guest portal where you can login and view your booking information online.

Arrival and departure times can be found within each property description. Should you wish to extend your arrival/departure please email us no earlier than 48 hours prior to arrival and we will try to facilitate your request.

We are aware that things can change with little warning. In the event that you need to move your booking please contact us via email. Whilst all moves are at the discretion of the property owner based on individual circumstances, we will endeavour to accommodate where possible. Please note there is a £30 admin fee payable for all moves.

We are aware that circumstances change. In the event that you need to cancel your booking please contact us via email. Please see our terms and conditions in regard to our cancellation policy.

Absolutely, we have a list of extras available when booking. Alternatively you can email us with your booking details and we will endeavour to help out wherever possible!

Prior to your booking it’s best to contact us via email. Upon booking you will be provided with our emergency contact details so you can contact us and/or the property owners during your stay. We are based locally so are always contactable.

Each of our properties is unique and as such all property specific information will be emailed to you upon booking/ can be found in ‘My Stay’ portal.

Accidents happen. In any instance please contact us/the owner ASAP. We will inform you of any replacement costs.

Please contact us ASAP in regard to lost property so we may contact the relevant owner/housekeeper.

We will email you following your stay asking for feedback. You can also email feedback noting your booking reference

Please subscribe to our mailing list. We are also active on social media so follow us on Facebook and Instagram.

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